Google Places Now More Business Friendly

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Jun
14

Good SEO and good PR go hand in hand; an online reputation can be made on the back of a great recommendation, or broken on the strength of a bad one. Often, how you handle public criticism online can go a long way towards reputation management; simply responding appropriately can minimize any damage and show you are ready and willing to do everything you can to make it right.

Google Places is now allowing business owners or managers to respond to reviews both positive and negative, a move that made a lot of companies heave a sigh of relief after signing up for Google Places and having an irate customer post an unfavorable review. Now they can attempt to respond in a respectful manner to those who take the time to post reviews, and offer either thanks for a good review or service to make up for whatever unhappy experience prompted a bad one. read more